What is your return policy?

The Midi Store LLC, will refund the purchase price of unopened packages or items that are opened and returned within 30 days of purchase. A full refund will be granted if the product is returned with no damage (including to the original manufacturer box) and with all parts and accessories (cables, software discs/cards etc.) included. We may assess a restocking fee of up to 15% of the purchase price for items which are returned to us damaged or incomplete. If your item was shipped free, and you refuse, cancel or return your non-defective order once it has shipped to you, our original cost for shipping will be deducted from your refund.

Software products can only be returned if the software is un-opened.  Any software products that are returned to us and have been opened will be refused or returned to the purchaser.  Download software is NOT returnable under any circumstances. It is your responsibility to ensure system compatibility in advance of any purchase. For health reasons items such as headphones, microphones, earbuds, earplugs, hand held recorders or similar items used in or near your mouth or ears are NOT returnable unless unopened.

Used, B stock, Demo and Refurbished gear:  are all fully tested and in 100% working condition unless otherwise noted, we do our best to note any cosmetic flaws in the item description. All USED & refurbished gear comes with a limited 90 day warranty, most B stock and Demo gear comes with the original manufacturer warranty. We do NOT accept returns on Used, B stock, Demo or Refurbished gear. We also do NOT accept returns on items noted or described as "parts" (example Fatar PCB board)

Special Order; as noted in the availability section means we do not stock this item. We place a purchase order with the vendor for this item at the time you place your order with us. We do not know if this item is in stock until we place the order with the vendor. All special orders are NON-CANCELABLE AND NON RETURNABLE once they have shipped from the vendor to us or to you.

If a product is defective, it can be returned for replacement, please contact us for instructions. If the product appears damaged in transit, please refuse to accept it from the carrier. If shipping damage is discovered after the item is opened, please contact us for instructions.

To Return Merchandise
Contact The MIDI-Store and request an RA number and instructions will be emailed to you. Please note that any RA issued is valid for 14 days only, your item must be returned within that time. Your payment method will be credited within 2 business days of receipt of the returned merchandise, some credit card companies may take up to 7 days to show this credit on our account.